Plumbing is a skill you keep and use for life. Evolving technology makes it an exciting trade to work in.
Thank you for taking this time to complete this survey.Digital Plumber Survey Background informationHow many years of experience do you have within the plumbing industry?*Less than a year1-3 years4-5 years6-10 yearsMore than 10 yearsMajority of your job leads are from? (select all that apply)*Businesses/ commercial sectorConstruction companiesReferralsInsurance companiesPrivate individualsOther If other, please specify*Have you previously installed a DN15 or a DN20 Water Meter?*YesNoHave you previously installed a Smart Water Meter?*YesNoHow do you stay updated with the latest industry news and trends? (select all that apply)*BlogsIOPSA meetings IOPSA newslettersIOPSA/ PIRB websitesMeet with peersPrinted publicationsTraining coursesWebinarsOtherIf other, please specify*How do you receive the latest product promotions related to plumbing? (select all that apply)*In-Store visitsSocial mediaSubscribed newslettersWebsite visitsWhatsAppOtherIf other, please specify* Billing PreferenceDo you charge customers by the hour or is there a flat rate?*Hourly RateTotal cost per jobNegotiated ratesTender priceOtherIf other, please specify*Do you charge a call-out fee to evaluate the jobsite?*YesNoDo you require a deposit from your customers before you begin a job?*NoYes – 25%Yes – 50%Other If other, please specify*How do you prefer your customers make payment to you? (select all that apply)*CashCredit CardEFTOther (e.g. paypal/online) If other, please specify*When do you prefer your customers make payment to you?*On completion of the jobWithin 7 days of completing the jobWithin 30 days of completing the jobWithin 30 days from statementOther If other, please specify* Purchasing PreferenceHow do you prefer to purchase supplies? (select all that apply)*Store visitOnline purchaseTelephone calle-Mail (Order Form)Do you browse the internet?*YesNoWhich do you use to browse the internet?*DesktopLaptopMobile phoneTabletHow would you prefer to receive your order?*CollectionDelivery (delivery charges may apply)How do you prefer to make payment? (select all that apply)*CashEFTCredit CardOnline PaymentWhich do you prefer to make an online payment?*Mobile PhoneDesktop/Laptop Training InformationWhich province are you located in?*Please selectEastern CapeFree StateGautengKwazulu NatalLimpopoMpumalangaNorthern CapeNorth WestWestern CapeWhat training method is most effective for you?*Online classroom trainingOnline self-paced trainingFace-to-face workshopWhich online classroom training would you prefer?*45-minute session90-minute session (2 x 45-minute session)Which self-paced training would you prefer?*1-hour session2-hour sessionWhich face-to-face workshop would you prefer?*3-hour workshopFull-day workshopWhen would you prefer to attend training?*During the week WeekendsWhich part of the day would you prefer to attend training?*MorningMiddayAfternoonEvening Online Training ReadinessPlease indicate which of the below you can complete? (select all that apply)*Use Microsoft Office package (MS Word, MS PPT)Connect to the internetUse an internet browser (Google Chrome, Internet Explorer, Firefox, etc.) Browse and search the internetDownload and save documentsPrint documentsUse online conferencing tools (Skype, MS Teams, Zoom etc.)Register and login to online portalsMake online paymentsHow much time on average would you say you spend online daily?*Less than an hour1-2 hours3-5 hours6-8 hoursMore than 9 hoursPlease indicate which of the below you have access to: (select all that apply)*Fairly new computerReliable internet access2MB line or fasterMicCameraEarphonesSkypeMicrosoft TeamsZoomOtherIf other, please specify*Have you previously participated in any online training sessions?*YesNo General InformationPlease rate your overall impression of IOPSA.*Very poorPoorAverageGoodVery GoodPlease rate your overall impression of PIRB.*Very poorPoorAverageGoodVery GoodDo you use the IOPSA logo when promoting or marketing your business?*YesNoHave you applied for UIF assistance during the COVID-19 shutdown?*YesNoNot sureWas your application successful?*YesNoNot sureUIF claim has assisted with*Full paymentOnly partial paymentNo payment receivedNot sure Submit